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Picture it: You're in your kitchen and you're finally done washing dishes. You go to turn the faucet off, but...water just keeps flowing. Or maybe you're in your bathroom washing your hands, you turn the sink off and turn to leave but...still, water!
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Good news: These fixes are relatively easy. That being said, you still need some patience, some tools and some mechanical skills. If you don't have those, save yourself some time and give us a call.
Open the cabinet under your sink and look below the faucet. There should be two wall-mounted valves -- one says C, for cold, one says H, for hot -- and you should turn both of them to the OFF position. (If you don't have these valves, we're unsure how you've gotten this far.)
Does your faucet handle seem to spin uncontrollably when you try to turn it? That's a key sign that your faucet is stripped. Handles are joined to stems with small threads, giving you the ability to turn the handle; over time these threads may corrode and strip out. This corrosion leaves your handle unable to control the water supply.
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How to fix it: For the most part, replacing the handle should do the trick. Save yourself the time and headache and buy both handles at the same time and replace them both. (Unless you have a one-handle faucet. Then buy one.) You might need to buy a new stem as well.
Handles can be difficult to separate from the faucet (they may require a special kind of wrench, or they might be corroded into the faucet), so we recommend calling the pros (us!) to remove the handles and inspect for any stripped threads.
Your faucet's stem uses a washer to distribute the pressure from the screw so it doesn't loosen over time. But if the stem hasn't been lubricated, the washer might crack or tear -- meaning your handle can't shut off the water.
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How to fix it: Contact us. We'll remove the handle, inspect the stem, and make sure everything's lubricated and has a functioning washer.
The seat is a small part inside the faucet's handle which helps it turn. Think about how many times per day you use your faucet...those stems get serious wear and tear! It might need to be replaced.
This is a very common question with a pretty simple answer. If you like your sink, and it's relatively new (less than 7-10 years old) and you're only experiencing one of the problems above, you can just repair it.
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If your faucet's older than 10 years, has more than one of the above problems and you don't like the look of it, it's cheaper to replace it. Get the sink of your dreams that looksHey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running.
Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it.
General Steps: Please follow these two General Steps for Any Issues you have on your kitchen handle, then proceed to specific issue you have and continue on those steps.
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We're sorry that your handle isn't feeling like it should - luckily, this is normally an easy fix that you can do at home. Whether too loose or too stiff, there are steps below that will help you address each. Before you start, Remember to turn off the water under the sink at your angle stops.
Before we begin, we wanted to highlight the parts involved with troubleshooting a typical pull-out faucet handle assembly. From top to bottom you'll see the handle itself (set screw and allen wrench that holds it in place behind it), the dome cap, and the retainer ring. The following steps walk you through what to do with each.
For any handle performance issue, we'll start by removing the handle itself. You'll need to find the set screw (most times it's directly under the handle) and use a 3/32
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Wrench to remove it by turning counter-clockwise until it comes out (save for later). Occasionally the set screw hole is covered by a plug, which you can pop off with a small flat head screwdriver. Remove the handle by pulling straight up.
If your faucet's handle is really loose or closing by itself, let's tighten the retainer ring using a crescent wrench and turning it clockwise until tight. The retainer ring is the
You can test the handle functionality by simply sliding the handle back over the cartridge and opening and closing. If it feels better, reinstall the dome cap and handle.
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If you’re replacing a kitchen faucet that is more than 5-10 years old, chances are that you might perceive a difference in flow rate. Modern faucets comply with EPA regulations regarding how many gallons can flow during each minute of use. They can range from 1.5gpm to 1.8 gpm today versus up to 2.5gpm several years back, so you might experience up to a 1/3 reduction in flow. The good news is that modern aerators and new spray technologies are very efficient and make good use of available water.
Sometimes, the process of installing a new faucet dislodges debris and buildup in your plumbing lines. This is why we recommend that installers flush the lines before hooking up the new faucet. We know that not everyone is great at following directions step-by-step (kind of like guys asking for directions), so you might try the following steps to make sure your lines and aerator are clean.
First let's remove the sprayhead from the pull out hose. Your hose is fixed to your sprayhead through a threaded attachment. While grasping the ball joint assembly immediately behind the sprayhead, turn your sprayhead counterclockwise to remove.
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If your water pressure is better with the sprayhead off, the clog may be in the sprayhead aerator. Let's remove this part and clean out any debris. There are two kinds of aerators in pull-out kitchen faucets: those that sit in a housing that extends a little beyond the sprayface, and those that sit flush with the sprayface.
Removing the type that extend beyond the sprayface is simple. Using a crescent wrench on the flat parts of the aerator housing, turn counterclockwise until it comes off.
Requires an aerator key, which was supplied with your faucet. Simply engage the teeth on the key with those on your aerator and turn counterclockwise until it comes off. These keys tend to end up in the kitchen junk drawer, so if you can't find yours there are two options: 1. they are common items and sold at most home improvement stores or 2. call Pfister and we will send you one.
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Once the aerator is out, wipe any debris off of the back screen and rinse it under water. Run your faucet without the aerator in to flush out the
If you're still having weak or no water flow, there may be a blockage somewhere else. One other place to check is the cartridge. Please see that steps below regarding how to inspect that part.
If you've flushed your faucet hose lines and cleaned the aerator and are still experiencing low flow, there may be a blockage somewhere else in the faucet. Let's remove the cartridge and look for any obstructions.
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Next, remove the faucet's dome cap (aptly named because it looks like a dome) by unthreading it counter clockwise with your hand.
Remove the Cartridge by pulling straight up. Check for any obstruction or debris in the cartridge or inside the faucet body. Clear any obstructions and put cartridge back in and tighten your retainer ring using your crescent wrench. Replace the dome cap and handle.
If you're still having weak or no water flow, there may be a blockage somewhere else. We know it can be frustrating to have an issue with your faucet and we want to help you resolve this quickly. We have a dedicated team ready to help. Please reach out when you can.
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View all possible matching faucets to find your specific model. Then view the full parts diagram to identify the correct part numbers to order.
If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you. We can usually get you an answer within 24hrs.
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