I'm trying to complete the order placement in your website and end up with an error. How can this be solved for?
The error you are facing could likely be because of stock availability on pin code not being serviceable. Please reach out to us via chat or call us at 1800 419 4532 for more help.
One can cancel the order via the link received on the order confirmation. Alternatively, you can connect with us on via Chat or call us on the Toll-free number 1800 419 4532 for further assistance.
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You can fill this form so our team can help you with the return process. We will get back to you in 48-72 hrs. after filling up the form.https:///in/en/customer-service/returns-pubb98c97b0
You can fill out this form so our team can help you with the return process. We will get back to you in 48-72 hrs. after filling up the form. Return form
We offer a Love it, Exchange It policy for mattresses wherein the customer gets to try the mattress for a minimum of 30 days. In case they wish to return we will only exchange the mattress once during this 90-day period. For more information please click on: https:///in/en/customer-service/returns-claims/return-policy/
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Our team communicates a reference number communicated via Email or when you contact us. Please reach the customer support team for the latest update on your complaint by dialling 1800 415 4532
Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.
I received the package which was delivered by a third party service provider. There are issues related to damage/missing articles who can I contact?
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In this situation, the respective third party service provider would be the appropriate team to support you further. However, if the issue remains unresolved you can contact our team via chat/phone or email for better help.
If a problem occurs with your Assembly (done by India) please reach us via chat or call us at 1800-419-4532 or chat/email for resolution. Kindly share your receipt and order number available.
If a problem occurs then please chat or call the Contact Centre at 1800-419-4532 for resolution. Our team can book a spare on your behalf free of cost, these need to be collected from the store within 48 hrs. of booking.
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Assembly instructions can be found on the website on the respective product details page. Our customer support team can also share the pdf document within 24 hrs. of the complaint being lodged.
In case of any assembly related damages or difficulty in using the assembled articles within 30 days from the date of assembly, Urban Company will rectify them free of charge.
Please contact their Customer support team via the website/app. In case of any further issues please connect with us via call/chat or email.
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I purchased an article at the store and paid through a Credit/Debit card. It was returned for a refund, when can I expect the funds to be refunded?
You can expect the refund in a maximum of 7 - business 21days (Except Rupay), and 10 - 25 business days (Rupay).
I paid through a Debit card/ Cash at one of your stores and have requested a return pickup. But I don't want to visit the store to collect the refund. What is the alternative?
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In this case, we can proceed with the refund via a Bank transfer. Our customer support team will reach out and explain the process of submitting a Cancelled cheque.
Articles purchased at the store/online can be returned if they were delivered in the same city where the store is available. Unfortunately, customers can't return the articles to a fulfilment centre.
We are sorry to know about that. Please fill this form with the relevant details https:///in/en/customer-service/returns-pubb98c97b0 and our team will contact you within 24-48 hrs.
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You can contact our Customer support team through call/chat or email with a complaint reference id shared and we can help you better.
In the event that an appliance is not functioning properly, *please have the order number/invoice handy* please Contact our Customer support on: https:///in/en/customer-service/contact-us/ to speak with our after sales team.
We're sorry to hear that you're still having problems. If your product is outside of its guarantee period then we are unable to accept the return. More details can be found here: https:///in/en/customer-service/returns-pubb98c97b0
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The return policy timelines will be dependent if you are an Family/Business or a normal customer. There could be a depreciation on the refund value applicable depending on the article condition at the time of returns.
Yes, the Click and Collect have a duration of 48 hours to pick up the orders. You can drop by the next day at the mentioned location at the store to pick up the articles.
We would be able to assist in minor changes in address, other than the pin code. For more support on this please dial 1800 419 4532.
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Click & Collect is a process of shopping at where the customers can make an order online and pick up from the store by themselves. Whereas, in Home Delivery, the orders are delivered to the customers.
At the moment, we don't have the availability to book services online except delivery services.If you prefer to book for a planning service with us, please visit: https:///in/en/customer-service/need-help-planning-a-kitchen-book-an-appointment-now-pub68c33a30
Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.
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The days of delivery differs depending on locations and means of shopping. To track your order online please click on: https://order./in/en/purchases Alternatively, you can connect with us via Chat or the Toll-free number 1800 419 4532 for further assistance.
Articles ideally reach us within 24-48 hrs. of the pickup completion. And, the refund will happen in between 7-14 business days post the approval for an Online order and
I was placing an order with one of your co-worker's support and had a problem with making the payment. Can you help?
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We would be happy to help to support your order needs. Please, connect with us via chat or call us at 1800 419 4532.
Customers can download 's app on their mobile phone and make an order. We would be happy to help to support your order needs. Please, connect with us via chat or call us at 1800 419 4532.
No, the price for the services are excluding the amount of the product. Thus, customers would pay for the services, if any are to be included.
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We have few dedicated delivery partners servicing on eligible locations across India. Besides those locations, you can reach out to Blowhorn and Xpeed for outstation delivery queries at our stores.
As you go to shopping cart on the 's website, you can choose either 'Home Delivery' or 'Click & Collect' option when placing the order. Check the eligibility of services for your location by entering the area pin code. For more support visit: https:///in/en/customer-service/shopping-at-/#70b71bd0-b2e7-11eb-971f-f99eca2e545d
We have several services that might be beneficial to you. You can head over to our services page: https:///in/en/customer-service to see what we have to offer.
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Kitchen cabinets, interiors, door fronts, cover panels, legs and plinths, handles, integrated lighting, sink, tap and purchased appliances (excluding extractor hood)
The 3-year workmanship guarantee is only applicable if the installation service is booked from . Further, Installation service is available for kitchens purchased from us.
Once you are happy to proceed with our kitchen installation service we will visit your home or workplace to make sure the measurements and design are correct. Through the installation of your new kitchen, we will coordinate the job from start to finish. We are so confident of the quality of installation we give you a 3-year guarantee on workmanship.
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You can book the service for anything, from a single piece of furniture to an entire wardrobe system. The service includes installation of bathroom, lighting and window solutions, and you get a 1-year guarantee on workmanship.
It is also possible to arrange an assembly with the store. Assembly charges will depend on the total cost of products to be assembled.
However, if the slot can't be attended to then the service would be cancelled. In case of any cancellation requests, you can always call/chat/email us 24 hours prior to the service delivery date so we can accommodate any changes.
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At this point in time, we don’t have an option to choose a specific slot for delivery. Transport service providers ideally reach the customer to communicate on their time of arrival.
We are happy to refund the delivery charges if the service is cancelled prior to 24 hrs. of the actual delivery date. However, if there is a specific reason due to which the service is being cancelled please reach us via call/chat or email for more support.
Most of the transport service providers do reach the customer via call an hour before making a delivery attempt. An SMS is usually sent to the customer with the delivery executives' details.
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At this point in time, Click and Collect orders can be placed
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