New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging ... Read moreabout the condition New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging is applicable). If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. See the seller's listing for full details. See all condition definitionsopens in a new window or tab
Sellers may be required to accept returns for items that are not as described. Learn more about your rights as a buyer .
Refer to return policyopens in a new tab or window for more details. You're covered by the Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
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(UK) Limited is an appointed representative of Commerce UK Ltd (of Hotham House, 1 Heron Sq, Richmond upon Thames, Greater London, TW9 1EJ) which is authorised and regulated by the Financial Conduct Authority (with firm reference number 968972). (UK) Limited acts as a credit broker not a lender. (UK) Limited may receive commission if your application for credit is successful, the commission does not affect the amount you will pay under your agreement. Eligibility for PayPal Credit is determined at checkout. Terms and conditions apply. Credit subject to status, UK residents only.
Finance is provided by PayPal Credit (a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH). To access our initial disclosure document, please click hereLearn more about Product Partnerships Limited - opens in a new window or tab .
Vehicle Parts & Accessories Health & Beauty Business, Office & Industrial Antiques Garden & Patio Home, Furniture & DIY Clothes, Shoes & Accessories Toys & GamesNew: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging ... Read moreabout the condition New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging is applicable). If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. See the seller's listing for full details. See all condition definitionsopens in a new window or tab
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Please read these terms and conditions carefully before ordering any products from our store (user ID: fitheowner). You should understand that by ordering any of our products you agree to be bound by these terms and conditions.
Bathroom Spares Store reserves the right at any time to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visits.
We are Foxheath Ltd trading as Bathroom Spares Store, a company registered in England and Wales under company number 1567199 and with our registered office at Alan Boddy & Co, Damar, Meadow Way, Wickford, Essex, SS12 9HA. Our VAT number is 653143945.
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On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean your order has been accepted by us. The contract between us is formed when the order is dispatched. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.
We strongly advise you not to arrange a date for installation until you have received all your items and are happy with them. We cannot be liable for any losses caused by delayed delivery or pre-booked installers.
If you wish to cancel your order please contact us immediately by telephone on 01268 546000 within office hours only. Unfortunately, due to a high volume of orders and our fast dispatch process, it is not always possible for us to act on cancellation requests sent by message before the items are dispatched.
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If the order has already been dispatched from our warehouse, you will have to receive the order as normal. In these circumstances you will have to return the items yourself, refusal of the delivery could result in you being charged.
As soon as the order has been delivered to you, you will be responsible for them. From the time of receipted delivery any loss or damage to the goods shall be at your own risk. Any shortages must be recorded on the consignment note at the time of delivery. If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.
If the driver attempts to deliver and there is no answer, then they will leave a calling card which will advise you how to rearrange delivery. If you fail to rearrange delivery and the order is returned to us, we reserve the right to charge for re-delivery.
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The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist with the carrying of heavy items.
The driver is NOT insured to take the goods inside your property, so therefore if the items ordered are of heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to take the items inside the property.
Free delivery applies to UK mainland deliveries only; we aim to deliver your items by the stated shipping method estimate but with the exception of weekends within 7-10 working days. When an order is placed on a weekend or during a public holiday, the order will be processed on the next working day and the delivery date will vary accordingly. We endeavour to deliver all orders on time, however delays are possible.
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The date of delivery specified by us is an estimate only. We shall not be liable for any loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of an order.
You have 30 days after the purchase date to return your item if you are not happy with your order. You have 15 days to inform us of the return and 15 days to send the item back to us. Please contact us on 01268 546001 or send us a message via for a return authorisation. It is the buyer’s responsibility to send the item back to us in their original conditional and packaging, complete with all the fittings. We have the right to reject any return item that is in poor, unsalable condition.
Refunds are processed within 14 days, though we work hard to get your refund processed within 5 working days. Please note that all refunds are debited from our account immediately but can still take up to 5 working days to show up in your account due to bank clearing processes.
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You have 30 days to return unwanted items. It is your responsibility to insure the items are returned to us and reach us in 100% resalable condition and unused. We recommend you take out carrier insurance, if the goods do not arrive in a resalable condition no refund will be made.
Please email us for a returns form: - returns@fnxbathrooms.com; Do not mark the boxes in any way, as this is classed as a non-resalable condition.
A refund will be reimbursed to you within 28 days after the cancellation date. If you are due a refund and it hasn’t been received, please contact us immediately.
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If you wish to exchange your items, we must be notified within 30 days from when you receive the item. We will forward you a returns form, please write the item number of the item you wish to exchange it for and we will contact you for any difference in costs or any postage fees before dispatching it. If the item is less than the original order, we will refund the difference in cost.
Please inspect your goods carefully upon delivery. If there is any damage to the packaging or the item you must make a note of this on the driver's documents and sign the delivery note as 'goods damaged', we will not accept responsibility for claims if you have not noted this at time of receipt. We are not responsible or unable to arrange a replacement for goods that have not been signed for as damaged.
If you believe your product is faulty you must contact us via message or contact our customer services team and inform us of the fault, we will then ask you to send in a short video or a picture so that our technical team can examine the fault to help resolve the issue.
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In some cases, we may ask you to return the item back to us so our technical team can examine the fault and repair it for free. Once the item is repaired, we will send it back to you.
If the fault cannot be identified or fixed from looking at the video or picture you send, we may offer a replacement item to
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